Unauthorized charges are against our Terms of Use. Roblox accounts associated with unauthorized charges are subject to deletion. Once disputed, Roblox will be unable to provide a direct or immediate refund due to the dispute process. As a reminder, please contact us before disputing a charge. See the following articles from these providers:Īfter reporting applicable Credit/Debit, PayPal, or Google Play charges to Roblox’s Customer Support, our billing department will investigate and assist you with eligible refund requests.
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Mobile/console providers also offer additional features such as password protected purchasing you can enable on your account to help prevent accidental or unauthorized charges. Please reach out directly to Apple/iTunes, Microsoft (Windows App or Xbox), or Amazon to request a refund for any unauthorized purchases through their services. These payment providers require any refunds to go through their support services and these charges cannot be refunded by Roblox. These purchases will appear on any linked card or bank account you have associated with your mobile/console provider. Roblox also accepts payment through iTunes, Xbox, Microsoft (Windows App or Xbox), and Amazon. Reporting Unauthorized Charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon Purchases
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Toll FREE 1-88 International Clients 1-61 Data Rates apply. When reporting charges make sure to provide the following: 10am to 10pm EST Chat With US Text Us U.S. If the charge on your statement says “Roblox”, without the “Xsolla” prefix, please contact Roblox’s Customer Support team at: If the charge on your statement says “Xsolla*Roblox”, please contact Xsolla’s Customer Support team at: Please continue reading for more information on contacting us or a third-party provider for unauthorized charges. Roblox works with multiple payment providers to provide a safe and secure purchasing experience.
Once a charge has been disputed, a refund cannot be issued due to the payment provider’s dispute process. If youre having problems paying with PayPal, or need help with your PayPal account, contact PayPal Customer Support directly. If you notice charges on your Credit/Debit card, PayPal, or Google Play account that you did not authorize, please contact Customer Support before disputing any charges. ( Click here for the next section for charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon.) Reporting Unauthorized Charges for Credit Card, PayPal, and Google Play Purchases However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers. Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account(s). The next page will display the contact telephone number and Customer Service hours for the type of PayPal account you use and your country.Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase. If you're not able to log into your account, choose the Continue button on the right side. What's the benefit to logging in before receiving the phone number? The benefit is that we can provide you with a One Time Passcode which will help save you time with our phone routing system. The next page will ask you to login or click Continue to be provided with the correct phone number. Get in Touch With PayPal Customer Service Using DoNotPay DoNotPay offers a solution to the long wait times that PayPal customers often experience when speaking to customer service. If they take longer, you can contact them again. Where can I find the phone number to PayPal Customer Service?Īfter following the steps above to reach the Contact Us page, click Call Us, then click Call PayPal Customer Service. Live chat and telephone support is available from 6:00 AM to 6:00 PM PT every day of the week. Once you have reached the Contact Us page, you will see options to search our Help Center information, Call Us or Email Us. You can also find a link to this page by looking at the bottom of any PayPal page. The easiest way to contact our Customer Solutions team is to go to. If you would like to contact PayPal Customer Service by email or phone, we recommend doing so through the Contact Us section on the PayPal website.
The PayPal Community Help Forum is great for finding answers to questions from other PayPal customers, but sometimes, you just need to have somebody look at your account to find the right answers.
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